Yes. Every LED neon sign we produce includes a 2-year warranty covering electrical components, provided the sign is used correctly and under suitable conditions.

What the Warranty Covers

Electrical components and internal lighting issues
Manufacturing-related defects discovered during normal use
Issues confirmed through our diagnostic process

Any resolution — such as repair or replacement — depends on the cause of the issue and will be agreed upon between us and the customer.

Inappropriate Use & Warranty Limitations

To maintain warranty coverage, your sign must be used as intended.

Please note:

Indoor signs are not weatherproof
Exposure to rain, moisture, or outdoor conditions will void the warranty
Using the sign in unsuitable environments may result in damage not covered by warranty

Always ensure the sign is installed and operated according to the provided guidelines.

Hardwired & Installed Signs

If your sign has been hardwired or professionally installed, the following conditions apply:

We are not responsible for any costs related to installation, removal, or reinstallation
If a potential defect arises, we may request photos and videos to assess the issue
In some cases, the sign may need to be returned to us for inspection, repair, or replacement

If the sign has been hardwired by an electrician, coverage under the 2-year warranty is assessed at our discretion, based on the nature and cause of the issue.

How Warranty Claims Are Handled

If you believe your sign may have a defect:

Contact our support team via the contact form
Select Delivery / Faults / Returns as your inquiry type
Provide photos and a short video for diagnostic purposes

Once reviewed, we’ll guide you through the next steps.

Need More Help?

If you still have questions about warranty coverage or believe your sign may be eligible for a claim, please reach out through our contact form. We’re always happy to help.